Experience

1. Senior Software Engineer, Wolters Kluwer

   Tax & Accounting Division · September 2019 – September 2026

   • Design, develop, test, deploy, and maintain enterprise applications supporting tax preparation and compliance.
   • Develop and enhance commercial tax products — H&R Block Professional and ATX Tax Software — used by tax professionals and accounting firms.
   • Build scalable, secure, maintainable .NET applications, along with the backend services and APIs behind them.
   • Work the full SDLC with product owners, architects, QA, and business stakeholders, from requirements through production support.
   • Support Azure DevOps CI/CD pipelines, release validation, deployments, and production monitoring.
   • Troubleshoot and resolve production issues while keeping applications stable and downtime low.
   • Review peers' code for maintainability, security compliance, and quality, backed by SonarQube and Black Duck.
   • Optimize performance through refactoring, database tuning, monitoring, and automation.
   • Serve as subject matter expert and primary maintainer for multiple business-critical applications and services.
   • Create and maintain technical documentation, process diagrams, and support materials in Confluence, Visio, and Lucidchart.

   Agentic AI and Claude integration

   • Introduced AI-augmented engineering workflows that cut documentation and analysis time across multiple tax software teams.
   • Applied Anthropic Claude and GPT to automated code review, API documentation generation, and requirements analysis during modernization work.
   • Built internal AI-assisted utilities that sped up defect triage, summarized complex tax compliance rules, and generated technical design artifacts.
   • Used AI to support CI/CD readiness checks, release note preparation, and production root-cause analysis.
   • Partnered with architects and product owners to evaluate and adopt AI-driven practices aligned with secure SDLC and compliance standards.

2. Software Engineer, Zelis Healthcare

   June 2015 – September 2019

   • Designed, developed, and maintained enterprise healthcare applications in C#, .NET, SQL Server, and Azure.
   • Automated operational processes, cutting manual effort and improving accuracy across healthcare workflows.
   • Developed and optimized stored procedures, queries, and database objects for high-volume healthcare transaction processing.
   • Designed and maintained SSIS ETL solutions for large-scale integration, transformation, and migration.
   • Built SSRS and SharePoint reporting that improved operational visibility and decision-making.
   • Automated recurring administrative work with PowerShell scripts and custom .NET utilities.
   • Supported Azure-hosted applications through deployment management, database migrations, and upgrades.
   • Mentored junior engineers and contributed to architecture and design discussions.

3. IT Intern, Zelis Healthcare, formerly GlobalCare

   June 2013 – June 2015

   • Supported development and operations teams in HIPAA-compliant healthcare environments.
   • Worked with trading partners on end-to-end EDI testing and implementation.
   • Mapped HCFA 1500 and ANSI X12 healthcare datasets using proprietary integration platforms.
   • Built XML and X12 mappings with Software AG webMethods.
   • Queried and maintained SQL Server databases supporting healthcare operations.
   • Wrote PowerShell and batch automation that reduced manual administrative workload.

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